Responsible Gambling Policy

At AllStarz we take safer gambling seriously. We want everyone who uses our site to enjoy controlled play and to stay in control of their activity. This page explains the tools and steps we provide to help you manage your play, recognise signs of harm and find professional support if you need it.

Our player protection principles

We believe in clear, practical measures that help players control their activity. We aim to provide transparent information, easy-to-use account controls and prompt support. We encourage responsible choices and will act if we see patterns that suggest a player may be at risk.

Activity-control tools

You can manage your account directly from the settings area. Typical controls include deposit limits, loss limits, session reminders, time-outs and self-exclusion. Use these tools to create boundaries that suit your budget and lifestyle.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Suggested ranges are modest - for example, from around £10 up to several hundred pounds per day - and you can change limits at any time. Some limit reductions may take effect immediately, while increases may be subject to a short waiting period.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. This is useful to stop chasing losses and to keep play within affordable levels. You can choose limits that reflect your comfort level and review them regularly.

Time limits and session controls

Use session reminders and session length limits to prevent long, uninterrupted play. You can set automatic reminders after a set time and choose mandatory breaks between sessions. Short breaks can help you keep gaming in balance with other activities.

Self-exclusion and account breaks

If you need a longer break, you can request a temporary account suspension or a self-exclusion. Self-exclusion options typically include short-term breaks and longer exclusions. When you choose self-exclusion, your account is closed for the chosen period and access is restricted to help you stick to your decision.

Recognising signs of problematic behaviour

Warning signs include preoccupation with play, borrowing to gamble, chasing losses, or neglecting work and family. If you notice these patterns in yourself or someone else, consider applying limits, taking a break or seeking professional help.

Practical tips to stay in control

Set and stick to budgets, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or under the influence, and keep track of time and spend. Share concerns with someone you trust and use the account tools available to you.

Professional help and support organisations

If you need specialist help, consider contacting recognised UK services such as GamCare, GambleAware, GamStop or your local health services. These organisations provide confidential advice, helplines and treatment options. If you need immediate assistance, seek local emergency services.

If you would like help setting controls on your account, contact our support team via the in-site help options in your account and we will guide you through the available tools.

All Starz is committed to safer gambling and to supporting players to keep play safe and enjoyable.