General Terms and Conditions

These Terms and Conditions set out the rules that apply when you use the AllStarz platform. They explain the relationship between us and our users, describe responsibilities on both sides and outline basic operational rules for account use, payments and promotions. We encourage you to read them carefully before registering or placing any bets or wagers.

Account responsibilities

When you create an account you agree to keep your login details secure and to notify us immediately if you suspect unauthorised access. You are responsible for all activity on your account. We may place limits, suspend or close accounts where we reasonably suspect fraud, abuse, multiple accounts or breach of these Terms. Any suspension or restriction may be imposed while we investigate and will be notified to you where possible.

Verification and security

We may require identity, address and source-of-funds documents to verify your account before allowing deposits or withdrawals. Verification checks are routine and aim to protect your funds and comply with our policies. You must provide requested documents promptly; failure to do so may lead to account restrictions or withdrawal delays.

Eligibility requirements

To use the service you must be at least 18 years old and lawfully permitted to gamble in your jurisdiction. Only one account per person is allowed unless otherwise agreed. We may restrict access from certain countries and decline registration where local law or our policies prohibit play. It is your responsibility to ensure that use of the service is lawful in your location.

Acceptable platform use

You must not use the platform for money laundering, fraud or any unlawful activity. Automated play, account sharing, bonus manipulation and collusion are prohibited. We reserve the right to void bets or withhold winnings where a game or transaction appears compromised or where rules are breached.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which form part of these Terms. Eligibility, wagering requirements, game restrictions and maximum conversion limits vary by offer. Any promotional terms provided at the time of claim apply. We may cancel, amend or withdraw offers at any time where we reasonably consider it necessary.

Deposits and withdrawals

Payment methods, minimums and processing times depend on the channel chosen. We carry out checks on deposits and withdrawals and may require additional information before processing a withdrawal. Withdrawal requests may be subject to reasonable limits and identity checks. Any fees applied by payment providers are outside our control and may be passed on.

Limits and responsible play

We encourage setting deposit, loss and session limits and using self-exclusion tools where available. If you require assistance with responsible gambling measures or wish to close your account, contact [email protected] for guidance.

Dispute resolution

If you have a complaint please contact us so we can investigate. We aim to resolve disputes promptly and fairly. If we cannot reach agreement, you may seek further advice from local consumer protection bodies in your jurisdiction. Using the service does not affect your statutory rights.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be communicated to active users by notice on the site or by other reasonable means. Continued use of the service after publication of updated Terms constitutes acceptance of those changes.

Please retain a copy of these Terms for your records. For account enquiries or support contact [email protected]. References to the service may also appear as All Starz across our site and communications.