Reach Out to Us
If you need assistance, our support team is ready to help with account enquiries, verification, payment queries, technical problems or general feedback. We can advise on authorised account changes, responsible-gambling tools and document checks. For a quick favour such as a document upload review or session troubleshooting, contact the support centre and a member of the organisation will respond promptly. For security, we may ask for ID and proof of address; use the channels below for the fastest service.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (24/7 email & live chat, typical response within 1 hour) |
| General Enquiries | [email protected] (business enquiries and account queries) |
| Affiliate Enquiries | [email protected] (partnerships and sign-up) |
| Phone | +44 20 3589 4723 (calls Mon-Fri) |
| Working Hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is our preferred contact method for detailed requests, account-related issues or any situation that requires explanations or supporting documents. Please send your message to [email protected] and include a clear subject line, your full name and up-to-date contact details to avoid delays. This helps us route your enquiry promptly and request any necessary verification documents.
Contact Form
NameEmailMessageSend to All StarzResponse Time
Our support team aims to respond to most enquiries within one business day. Quick questions and account requests are usually handled faster, while complex cases such as verification, payment disputes or security reviews may take longer depending on their nature. We will keep you informed of progress and provide estimated timelines as soon as a case is opened.
Feedback
We want to hear from you about your experience at AllStarz. Please share feedback, suggestions or ideas to improve site features, promotions and usability. Your All Starz feedback is read and considered by our team to help shape future updates. Send your thoughts to [email protected] or use the feedback form in your account and we will review submissions carefully.